Keywords & Auto Replies Report: See What Your Congregation Is Actually Texting When someone texts PRAY to your church number, or GIVE, or CONNECT, that’s more than a keyword—it’s a moment of engagement. Maybe they’re asking for prayer for the first time. Maybe they’re ready to give. Maybe they want
lowing the church to automate responses and actions based on text message keywords. Keywords trigger custom responses and can populate phone number lists or interact with external systems, like ChMS. Easy management in the control panel allows you to search, create, edit, and delete autoresponders.
Feature Updates for August/September 2017 - Week 35 of 52 Help Message Added to Text Marketing Keywords (Auto Responders) An update is now live that adds the ability to set a help message for text marketing keywords (Auto Responders). The help message is displayed to the user/donor on the text messa
Feature Updates for September 2017 - Week 36 of 52 Keywords Now Sorted to Match Funds on Text Message Help Pages An update is now live that updates the text message help pages to display the keywords in the same order as the funds are sorted in the control panel. Meaning, the text message keywords
re, chatbots help you connect with your congregation on platforms they already use. This multi-channel support ensures you reach people wherever they are. Advanced Data Collection Chatbots collect valuable information from members and visitors, such as prayer requests or event registration details.
Feature Updates for September 2017 - Week 40 of 52 Text Giving Optional Strict Keyword Filtering An optional update is now live that allows a church to enable strict keyword filtering for text giving. When enabled a text message gift will only be processed when a matching keyword is present along wi
t. Save as standalone Pastoral Briefing PDF. Campus Filtering: Multi-campus churches can filter by campus to see decisions per location. CSV Export & Email: Full export (Phone, Keyword, Chatbot, Date, Decision Type, Follow-Up Status, Engagement, Lifetime Giving). Schedule automated report delivery.
need. Each link opens a dedicated article with step-by-step instructions, screenshots, and FAQs. Getting Started Auto Responders — Create keyword-based auto-reply messages. When someone texts a keyword like GIVE or PRAYER, your church number responds automatically with the message you configure. Pho
ywords. These keywords are matched against keyword hits to identify check-ins. Common examples include “here,” “checkin,” and service-specific codes. Why is my list marked “At Risk” or “Needs Attention”? List health is based on opt-out rates, invalid number rates, and growth trends. High opt-out or
Giving control panel > under Text Marketing. Text giving keywords are still located under the Online Giving control panel > Funds/Sub-Funds. Text Marketing Keywords Now Displayed on Text Help PageAn update is now live that adds a section on the text message page with a list of marketing keywords. I
agingreports/attendance). Plan and Role Requirements Access to the Attendance Check-In Report requires the Text Marketing plan and a courtesy number. Users must have the role Text Marketing Admin or Donor Admin. If you do not see the report, verify your plan and role with your domain administrator.