Donation User Guide

January 26th 2018 Online Giving

In this article, we'll overview making a donation with Online Giving from the donor's website. 

Donation User Guide

Online Giving was designed to remove as many barriers as possible from the donation experience to reduce the number of form inputs and information a donor must digest prior to completing their act of generosity. Traditionally making a digital donation was a lengthy process often times requiring donors to complete a very long donation form that might resemble a mortgage application. Fortunately gone are the days of lengthy donation forms, login and registration pages as Online Giving streamlines the entire donor experience making giving enjoyable again.

Using gentle persistence Online Giving promotes sign-in and recurring giving which becomes a lifeline to churches during low attendance months. From day one our donation platform has provided tokenized Amazon style payments with donors only having to enter their payment and address information once (on their first gift). Repeat (2nd+) donors are amazed at the speed and ease of use for making (one-time or recurring) donations as their payment information and address information is saved. 

Online Giving is the industry leader in giving technologies offering the most amount of giving methods including website giving, mobile giving, tablet giving, swiped kiosk giving, text message giving, native mobile application giving, Facebook Messenger (chatbot) giving and website assistant (chatbot) giving. We're always researching new ways for donors to easily give using the latest technologies that are beneficial to both the church and the donor. Additionally, our software platform is continually improving based on customer and donor feedback. We are proud to be the industry leader in all things giving for Christian Churches. 

More than just a giving service, Online Giving is a full-featured giving platform. A giving platform is an entire suite of fully managed donation products and features dedicated to all things giving. Why trust your digital giving to anyone who doesn't fully focus on giving 24/7/365? Our knowledgeable IT developers and support staff live, breathe and sleep digital giving. Providing the highest quality donation software is how we serve His Kingdom to better the Church.

The purpose of this donation user guide is to provide the church with a general user guide for making gifts as a donor. If you are looking for assistance managing donations in the control panel please visit our Control Panel Donations User Guide. In the sections below we overview how to make donations in a simple "how to" guides that can be easily copied/pasted by church members for communication teams providing support to donors. Additionally, we often find that donors navigate to our primary support website. Donors you may review the sections below to find general directions for making and managing your one-time and recurring giving. 

Donor Guide Sections

Got questions or need help? We are here to help. Contact us today for assistance. 

How to Log In/Register with Google

The directions below outline how to use the Google button to quickly login using your Google Account. We highly recommend donors use their Google or Facebook accounts for sign-in/registrations. Google and Facebook are typically the fastest methods of authentication (and registration). No matter if you are a first time or repeat donor using Google to sign-in is a great (and fast) choice. In fact, using your Google Account to sign-in requires no registration as Google provides Online Giving with your first name, last name and email address. The software takes care of the instant registration and grants instant access to make a donation. 

How to Login with Google Account:

How to Register with Google Account:

How to Login/Register with Facebook

The directions below outline how to use the Facebook button to quickly login using your Facebook Account. We highly recommend donors use their Google or Facebook accounts for sign-in/registrations. Google and Facebook are typically the fastest methods of authentication (and registration). No matter if you are a first time or repeat donor using Facebook to sign-in is a great (and fast) choice. In fact, using your Facebook Account to sign-in requires no registration as Facebook provides Online Giving with your first name, last name and email address. Online Giving respects your privacy and never requests any information regarding your friends or contacts. The software takes care of the instant registration from the basic information Facebook provides and grants instant access to make a donation. 

How to Login with Facebook:

How to Register with Facebook:

How to Register with Name, Email and Password

In the event a donor does not wish to register (sign in) with Google or Facebook they use quickly register and gain access to signed in giving using the donor registration form. Online Giving has streamlined the registration process and reduce it down to only the first name, last name, email address and password. Donors can quickly register and proceed with completing their gift. 

How to Register Using First Name, Last Name, Email and Password:

  1. Click "Sign Up" button from login page
  2. Enter First Name, Last Name, Email Address and Password
  3. Click "Sign Up" button on bottom of form to register and sign-in  

How to Login with Email and Password

The directions below outline how to sign-in using an email and password. Donors may also sign in using a Google or Facebook account. Existing donors may also use Google or Facebook to sign in to their existing donor accounts as long as their Google/Facebook email address matches their existing donor account. Please see the sign in with Google/Facebook sections above for more information. The section below is specifically for donors who wish to sign in using credentials (email and password).

How to Login with Email and Password:

  1. Click "Give" in navigation to view sign in form
  2. Enter Email into email form input
  3. Enter Password into password form input
  4. Click "Log In" button on bottom of form to sign-in

How to Reset Password (Forgot Password)

Donors may reset their login password at any time by using the "Forgot Password" link on the sign-in or registration page. 

  1. Click on "Forgot your password" link from sign in or registration pages
  2. Follow on-screen instructions on resetting your password using your email address

How to Make a Donation

Donors may sign-in to give or use the guest donation page. Login to give is the best option for repeat givers as it saves donor payment and contact information for speedy future gifts.

Overview of Gift Form for Guest Giving & First Time Donors:

Overview of Gift Form for Signed In (2nd+ Gift) Donors:

As shown below login to give is the best option for repeat givers as it saves donor payment and contact information for speedy gifts.

How to Make First Gift or Guest Gift:

  1. Login or Register (see sections above)
  2. Enter Gift Amount
  3. Select Gift Fund
  4. Enter Payment Information
  5. Enter Contact Information
  6. Click Make Donation

How to Make 2nd+ Gift:

Note: Notice how donor does not have to enter payment or contact information as it's saved from the previous donation.

  1. Login or Register (see sections above)
  2. Enter Gift Amount
  3. Select Gift Fund
  4. Click Make Donation

How to Make a Future Scheduled Donation

Similar to bill pay at your local bank donors may easily set up one-time or recurring future scheduled gifts:

 

  1. Enter Gift Amount
  2. Click Payment Date drop-down above Make Donation button
  3. Select desired Payment Date from calendar picker
  4. Click Make Donation

How to Make a Recurring Donation

Recurring giving can be the lifeline to churches for regular giving. Donors can easily set up recurring giving using Online Giving:

  1. Enter Gift Amount
  2. Click Give Recurring button on below gift amount
  3. Select Recurring frequency when prompted
  4. Click Make Donation