OnlineGiving.org Support Chat: Your AI-Powered Assistant for Instant Help

We’re excited to introduce the OnlineGiving.org Support Chat (BETA), an AI assistant designed to help you easily navigate and manage your church’s giving processes. Support Chat provides instant access to our Knowledge Base for answers and guidance on various OnlineGiving.org features and tasks—all from the convenience of your Control Panel.

Whether you're a pastor looking for sermon inspiration or an administrator managing donation tasks, Support Chat is here to provide fast, accurate assistance. You can now ask questions directly from the top of the Control Panel or via the Knowledge Base, making it easier than ever to get the support you need.

Need a personal touch? No problem! If the AI doesn’t fully answer your question, you can switch seamlessly to live human support.

Key Functions:

• Instant support for questions about OnlineGiving.org features, giving tools, and tasks.
• AI-powered assistance for personalized help with donor migration, email templates, and sermon ideas.
• Easy content generation for communication and sermon preparation.
• Human support access if you need further clarification or assistance.

Table of Contents

• What is OnlineGiving.org Support Chat?
• Key Features of Support Chat
• How to Use OnlineGiving.org Support Chat
• Switching to Human Support
• FAQs

What is OnlineGiving.org Support Chat?

OnlineGiving.org Support Chat is a powerful AI tool integrated into the Control Panel to help church administrators, pastors, and staff members with various giving-related questions and tasks. Support Chat can instantly answer your questions, assist with donor management, generate email and sermon templates, and more.

You can access Support Chat in two ways:

1. Top of the Control Panel: Simply type your question in the “Need Help? Ask any question” field at the top of the Control Panel.
2. Knowledge Base: Navigate to the Support Chat option in the Knowledge Base and start asking your questions directly in the chat window.

Key Features of Support Chat

• 24/7 Instant Answers: Get quick responses to any OnlineGiving.org-related question, whether it’s about setting up a giving widget, understanding donation reports, or managing donor data.
• Personalized Help: Support Chat can assist with more complex tasks like donor migration planning, drafting email templates, and even generating sermons or giving talks for church services.
• Streamlined Workflows: Whether you're preparing communications or managing financial contributions, Support Chat helps streamline the process, saving time and reducing manual effort.
• Sermon and Email Drafts: Easily generate templates for giving-themed sermons, email announcements, or donor thank-you letters that are customizable for your congregation's needs.

How to Use OnlineGiving.org Support Chat

Using Support Chat is quick and intuitive. Here’s how:

1. Ask from the Control Panel: At the top of the OnlineGiving.org Control Panel, there’s a search bar labeled “Need Help? Ask any question.” Type your question here, and Support Chat will generate a response immediately.
2. Access from the Knowledge Base: Navigate to Support Chat in the left-side Knowledge Base menu. From here, you can type any question into the chat box, such as "How do I set up recurring donations?" or "Help me write a sermon on generosity."
3. Receive Instant Help: Support Chat will provide a detailed response, pulling information directly from the Knowledge Base or generating custom content like sermon drafts or donor migration steps.

Switching to Human Support

If Support Chat doesn’t fully resolve your issue, you can easily switch to live support:

1. Click “Talk to Human”: This button appears below any AI-generated response. Clicking it will open a chat window with live support agents.
2. Send Your Question: The system will auto-fill your message based on your previous interaction with Support Chat, so you won’t need to retype anything.

You can also reach our team by emailing support@onlinegiving.org or using the chat bubble at the bottom-right corner of the Control Panel.

FAQs

1. What types of questions can I ask Support Chat?
You can ask anything related to OnlineGiving.org, including how to set up giving widgets, donor management tips, or even how to generate email or sermon templates. The AI will provide answers from the Knowledge Base or generate content to assist you.

2. Can Support Chat create custom content?
Yes! Support Chat can help you draft sermons, emails, and donor communications. These drafts are fully customizable, so you can tailor them to your church’s style and messaging.

3. Is there a limit to how many questions I can ask?
No, you can ask as many questions as you like. Support Chat is available 24/7, providing immediate responses to all your queries.

4. What if I need more help beyond the AI's response?
If you feel that Support Chat hasn’t fully resolved your question, you can easily switch to human support by clicking “Talk to Human” in the chat window. This will connect you directly with our live support agents.

5. How do I access human support if needed?
You can click the “Talk to Human” button beneath any AI response, or reach out via the chat bubble in the lower-right corner of your Control Panel. You can also email our team directly at support@onlinegiving.org for further assistance.

We encourage you to try out Support Chat and explore its capabilities to enhance your giving processes! If you have any feedback or need additional help, feel free to reach out to us.